- How long will it take to receive my order?
- Do you offer international shipping?
- What is your return/cancellation policy?
- Will the products in my order be shipped together?
- How Does Free Shipping work?
- What kind of packaging does Legacy Premium come in?
- Do you offer any vegetarian products?
- How much water do I need for a meal?
- What is the best way to store freeze-dried food?
- How long can Legacy Premium meals be stored?
- What is the right amount of food storage to purchase?
- Do the solar panels store power?
- Can batteries be used while attached to solar panels?
- What is the best way to charge my devices?
- Will the solar panels still work on an overcast day?
- What is the best way to position my solar panel?
- What if my battery or solar panel gets wet?
- How much use can I get from a fully powered battery?
- Where can I use a Seychelle water filter bottle?
- How long do filters last?
- What contaminates do the filters remove?
- How are filters tested?
- Do I ever need to clean the filters?
- How will I know when its time to replace a filter?
- How long will it take to receive my order?
- *Due to increased demand and order volume, orders will leave our warehouse within 4-7 business days.*
- Buy Emergency Foods uses UPS Ground for standard shipping on all orders in the lower 48 States*. Products generally ship from our warehouse within two business days after an order is placed. From that time, allow 7-10 business days for delivery.
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*Additional rates apply on orders shipped to Alaska and Hawaii.
Back to Top - Do you offer international shipping?
- The great products offered through this site can be purchased in more than 200 countries around the world thanks to our trusted relationship with iGlobal Stores. See our International Shipping Policy for full details.Back to Top
- What is your return/cancellation policy?
- Because we offer products from three different partners, there are specific return details and warranty information for each respective category of the Buy Emergency Foods site: Food, Water and Power. Please refer to our Return Policy page for details.
All canceled orders are subject to a 5% fee.
Back to Top - Will the products in my order be shipped together?
- If your order contains a combination of products from any of our categories (Food, Water, Power), or if you order a Preparedness Package, you may receive separate parcels for each category item. Although the contents of your order should be delivered together, it’s possible that parcels included in your order may arrive at separate times.Back to Top
- How Does Free Shipping work?
- If you live in the lower 48 states of the USA and make a purchase, your entire order will be shipped to you free of charge. Alaska, Hawaii, and Puerto Rico residents will be charged extra due to the added expense to ship to these locations.Back to Top
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Food
- What kind of packaging does Legacy Premium come in?
- Legacy Premium Food Storage comes in six-serving Nitrogen flushed Mylar pouches with an Oxygen Absorber placed inside. With this unique process of double protection against residual oxygen levels, Legacy Premium pouches have way less than 2%, the bare minimum standard level of oxygen for long-term food storage. The pouches are then stored in stackable, heavy-duty , BPA-free polyethylene buckets that are perfect for storage. Each bucket has convenient handles or grips that makes it easy to transport and weighs less than 40 pounds. The buckets also provide protection from water damage and rodents.Back to Top
- Do you offer any vegetarian products?
- Most of the meals on this site are vegetarian friendly, the only exception being a few of our entrees and our selection of freeze dried meats. Legacy Premium decided to eliminate meats from their meal offerings in order to maintain nutritional value for longer periods of time while being stored. Real meat contains fatty oils and amino acids, which break down over time and can lead to loss of taste and nutrition. So not only are our meals vegetarian friendly, but they taste great and will last for years to come without the need to rotate them.Back to Top
- How much water do I need for a meal?
- On average you will need one-cup water per serving. Although not mandatory, hot or boiling water is recommended for preparation.Back to Top
- What is the best way to store freeze-dried food?
- Like any type of food storage, freeze dried food is best preserved when stored in a cool, dark place that maintains a fairly consistent temperature.Back to Top
- How long can Legacy Premium meals be stored?
- When kept in optimum conditions as outlined above, freeze dried food can be stored safely and securely up to 25 years with no need for rotation.Back to Top
- What is the right amount of food storage to purchase?
- Start by creating a food storage plan based on the needs of your family, which will vary depending on the level of preparedness you’re looking to obtain. Since the requirements of each household are different, utilize our Food Storage Calculator along with your plan to help you identify the best options.Back to Top
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GOAL ZERO
- Do the solar panels store power?
- No. The portable solar panels simply provide a means to collect and harness power that can then be used to a) charge or recharge devices or b) store on a GOAL ZERO battery.Back to Top
- Can batteries be used while attached to solar panels?
- Yes. Feel free to utilize the power while it’s being collected.Back to Top
- What is the best way to charge my devices?
- Some devices such as the iPhone may display a compatibility warning if plugged directly to the panels. If so, use any GOAL ZERO power pack to charge the device. For panels that fold, open them completely before plugging in your device to get the best charge.Back to Top
- Will the solar panels still work on an overcast day?
- Although sunny conditions are optimal for storage, you will be able to get some charge on a cloudy day. Just allow additional time to recharge batteries and devices.Back to Top
- What is the best way to position my solar panel?
- In order to maximize the efficiency of collecting and storing power, make sure that while the portable solar panels are in use they are positioned at a 45 degree angle to the sun.Back to Top
- What if my battery or solar panel gets wet?
- The GOAL ZERO solar panels are built to endure all weather conditions and are completely waterproof. GOAL ZERO batteries are also very water resistant, but if they do get wet, ensure ports are completely dry before connecting any device.Back to Top
- How much use can I get from a fully powered battery?
- Use this formula to help identify battery life per device: (Watt Hours / Watt Usage = Time) For example, (150 Watt hours/ 50 Watts = 3 hours
To figure out the number of watts for a device look for information on the device itself, or the wall charger. Then use this formula: (Amps x Volts = Watts)
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Seychelle
- Where can I use a Seychelle water filter bottle?
- Any water source except salt water.Back to Top
- How long do filters last?
- The life of the filters vary, but the average filter will purify up to 100 gallons of water. That’s the equivalent of 757 half liters of bottled water.Back to Top
- What contaminates do the filters remove?
- Seychelle filters successfully remove what is known as the A, B, C, D and R of water contamination:
- Aesthetic - unpleasant taste and odors, cloudiness, silt, sediment, chlorine, chlorine by products.
- Biological - harmful microscopic pathogens such as Cryptosporidium, Giardia and other cysts and spores.
- Chemical - toxic chemicals: Trihalomethanes, PCBs PCEs, detergents, and pesticides.
- Dissolved solids - including heavy metals such as aluminum, asbestos, cadmium, chromium 6, copper, lead, arsenic and mercury
- Radiological - Radon 222Back to Top
- How are filters tested?
- All Seychelle filters are extensively tested by high quality US approved independent laboratories certified to test under the strictest EPA (Environmental Protection Agency), ANSI (American National Standards Institute) and NSF (National Science Foundation) standard methods and protocol.Back to Top
- Do I ever need to clean the filters?
- No. Do not run hot water through your filter, do not use soap on any filter, and do not run filters through the dishwasher.Back to Top
- How will I know when its time to replace a filter?
- The recommended filtration replacement is based on gallons per specific filter type, but a good rule of thumb is to monitor the flow of water. When it is difficult to get a good stream of water through a filter, it’s time for replacement.Back to Top
